Return & Refund Policy

We strive to provide high-quality, safe, and fresh food products. Due to the nature of consumable goods such as herbal tea, dry fish, jam, sauce, chutney, green tea, peanut butter, and similar items, our return and refund policy is outlined below:

1. Eligibility for Returns

• Returns are accepted only if the product is damaged, defective, expired, or incorrect at the time of delivery.
• Requests must be made within 48 hours of delivery.
• The product must be unused, unopened, and in its original packaging.

2. Non-Returnable Items

• Opened or partially consumed products cannot be returned due to hygiene and safety reasons.
• Perishable goods (such as dry fish or items requiring controlled storage) are not eligible for return unless damaged or spoiled upon arrival.
• Products purchased under discounts, clearance, or special offers are non-returnable unless defective.

3. Proof Requirement

• Clear photos or videos showing the issue (damage, leakage, wrong item, etc.) are required to process any return or refund request.

4. Refund Process

• Once the issue is verified, a refund will be initiated.
• Refunds will be processed to the original payment method within 5–10 business days.
• In some cases, a replacement may be offered instead of a refund based on availability.

5. Return Shipping

• If a return is approved, instructions will be provided.
• Return shipping costs will be covered only in cases of damaged, defective, or incorrect items.

6. Cancellation Policy

• Orders can be canceled only before dispatch.
• Once shipped, orders cannot be canceled.

7. Contact for Support

• For any issues or requests, contact: Sushmitafarmfresh@gmail.com
• Include your order details, issue description, and supporting images.

This policy ensures fairness while maintaining strict quality and hygiene standards for all food products.