Shipping Policy
We aim to deliver all products safely and on time while maintaining quality standards, especially for food items.
1. Processing Time
- Orders are processed within 1–3 business days after confirmation.
- Orders are not processed on Sundays or public holidays.
2. Shipping Time
- Delivery typically takes 3–7 business days, depending on location.
- Remote or rural areas may take additional time.
3. Shipping Charges
- Shipping charges (if any) will be calculated at checkout based on order value and delivery location.
- Free shipping may be offered on selected orders or promotions.
4. Packaging
- All items are securely packed to prevent damage during transit.
- Special care is taken for delicate and perishable products like dry fish and spreads.
5. Tracking Orders
- Once shipped, tracking details will be shared (if available) to monitor delivery status.
6. Delivery Issues
- If the package appears damaged or tampered with at the time of delivery, do not accept it and report immediately.
- In case of delays, lost shipments, or delivery issues, contact support.
7. Incorrect Address
- Ensure the shipping address is correct. We are not responsible for delays or losses due to incorrect details provided.
8. Contact for Support
- For shipping-related queries: Sushmitafarmfresh@gmail.com
This policy helps ensure a smooth and reliable delivery experience.